Hacker Alerts and Unfair Competition Thursday, Jun 19 2008 

The third one in a week’s time reached my Facebook account. This third one, it seemed, was justified in being circulated. Following the instruction attached to it, it was forwarded to all of my Facebook friends and associates.

Earlier in the week was another warning away from association with a particular person who is a hacker and identity thief. I had just added that person as a “friend” although we had no connections in regard to other people but a few interests that looked like potential. And there was the first one of the week that didn’t look too promising at all.

As I forwarded the third alert, a thought occurred to me. Those who belonged to the Recruiting.com blog sphere, the Blog Swap sphere, and those who are now part of the RecruitingBlogs.com sphere, many ERE users (plus a few others) have the belief that they are entitled to use any tactics they see as appropriate in order to gain the upper hand in getting traffic, attention, notoriety, and therefore revenue. In fact, one member of these groups said (in Wild, Wild West of the Online Recruiting Frontier style), “We’ll do whatever we want to do.” That includes inducing loyal members to leave under false impressions and promises that cannot be fulfilled, fomenting anarchy and disruption while placing blame on the leader, unequal application of rules, and failing to give attribution for innovations and development of others.

Some tactics used in the past are circulating proposed content for the blog swap among their numbers while delaying the publishing of the content. Then they drum up a conversation on the topic of the proposed post. Once the conversation is hashed out to extreme and dead, the post is published. There’s no real reason to read it any more. What’s more, it isn’t novel; it’s merely a repetition of the conversation so it also has no impression of being cutting edge.

Another tactic used by these groups is to diminish the validity of a blog or website by using a form of blacklisting. They find the sites that are linking to the target blog, contact the owners of the sites and ask them to remove links to the target blog/website. An alternative to this peculiar practice is to post the name of the site or blog but then include a URL that either goes to another site, such as the one pointing to the site, or else pointing to a URL that no longer works. The ultimate result is the same. There is no traffic that’s being sent to the blog or site. Again, its desirability as a link partner or business development partner is lowered because it draws little to no relevant traffic.

There’s also asking certain sites to not publish the content of a particular author. Yes, it’s outright blacklisting. To the extent that these sites cooperate, it can be effective. It’s also pretty cowardly. It indicates the one who desires to silence simply cannot compete. So rather than compete on a quality of content basis, on the basis of relevance, from the perspective of forward-looking content that pushes the envelope, there is no comparison. The one being blacklisted should survive. But the partnership dollars and traffic win every time.

There are still other tactics used by the members of these groups. One is misquoting what someone has said. Another is starting out on one track and then easing the focus onto another area that is not related to the original thought. Then the strayed train of thought is credited to the one being damned as the one going through hystrionics screams foul.

There’s an emerging tactic that’s quickly gaining ground and is similar to the Blog Swap blog strategy. It is copying what one person has said on a topic — even using their topic title — and simply paraphrase what the original post said — without acknowledging the original author.

All of these begin to approach the state of discouraging readership of certain blogs and websites which in turn depresses web traffic and business opportunities. These acts can be construed as interference with business and tortious in nature and effect, violative of the Lanham Act, according to a 9th Circuit decision. One of the good things about our United States government is the fact that it wants everyone to be able to earn a living in order to first pay their bills, support their own selves, and contribute to the support and livelihood of the national infrastructure.

So as I considered forwarding the latest hacker alert, the thought passed through my mind that this could be yet another form of unfair competition by falsely accusing someone of hacking and identity theft when they are actually just striving to build their numbers and stumbled upon a group of strangers who enjoy this blood sport. But it was sent. Today the words of a long-time friend who is very sensible and level-headed responded to the hacker alert. His admonishment read:

I won’t be forwarding this post – that in itself would be a form of spamming. It behoves one NEVER to add anyone to your facebook friends whom you don’t know.

His words ring true in many ways. These hacker alerts, when they become forwarded content on a grand scale, also become spam. They become spam because there’s little to no thought put into what’s being forwarded nor why. There’s been little to no research on the subject of the message to prove or disprove the allegation. Wouldn’t it be interesting if one of these ultimate “don’t associate with” alerts was actually about you? Have you lost associates for no explainable reason?

My friend’s sensibility also had relevance in regard to the accepting friends in a willy-nilly manner. Many in the recruiting industry are anxious to build their contact list. In order to have more contacts, they will accept as a “friend” anyone who extends an invitation to them. There is no effort at determining who the person is, developing some type of rapport with them, nor anyone associated with them, finding out where their specialities are, nor evaluating how this relationship could have future potential. They are accepted. And after the fact (and the dirty work is done), the truth is sometimes discovered.

All interesting things to consider. Far more important, however, is whether what is being advocated is actually a form of unfair competition or interference with business veiled as a friendly warning.

Minimizing Conflict Monday, Sep 10 2007 

One of the things that can really get an argument going is poor communication. There are numerous reasons underlying the deficiency. One party doesn’t listen to the other. The other doesn’t understand what was said. Both parties are using the same terms but different definitions of the terms. They don’t see eye to eye. They don’t comprehend the values that the other holds which then begins to seem as though they don’t care about the values of the other. This leads to suspicion of motives and distrust. Few healthy things can grow from that type of environment.

A great way to keep a disagreement going for a very long time is to pull others into the audience to watch it unfold as the players interact and to fuel the situation by spreading gossip about the situation (and the other party) and couch the gossip in terms that sound like “truth and fact” rather than opinion and conjecture. Another way to keep things heated up for a long time is to carry tales back and forth to the two protagonists, thereby creating more confusion and building even more dissention and resentment.

Yet another way to not only keep an argument going but create a separate “fire” is to leap into the situation to, like the Purple Avenger, defend one of the parties (1) without knowing all of the facts, and (2) without the request or solicitation of either one, and (3) before either of them has had an opportunity to make a stab at working things out. There’s only one instance I can think of where the Purple Avenger actually works but the color isn’t purple; it’s blue.

Yes, the police will come in and quell things very quickly. Both parties will be sent to their corners while one of the Blue Knights talks with one and the other Knight talks with the other. Then the Knights will put the two stories together, mediate a small amount, and then either leave things in a tense calm or haul someone to a vacation spot for a little while. Stiff, but it’s effective.

There’s counsel from the Bible on how to handle a disagreement.

And if your brother sins, go and reprove him in private; if he listens to you, you have won your brother. But if he does not listen to you, take one or two more with you, so that by the mouth of two or three witnesses every fact may be confirmed. And if he refuses to listen to them, tell it to the church; and if he refuses to listen even to the church, let him be to you as a Gentile and a tax-gatherer. Matthew 18:15-17

In other words, discuss the matter privately and calmly. One should listen to the other and make certain they understand the words being used and how they are being used. If that does not help resolve the situation, privately call in one or two others who can assist in working out the communication process and deciphering the meaning of the terms, where the interpretation is going astray in order to correct it. If that doesn’t help, then it is time to take the matter to a higher authority and one who has more power over the situation. If that still doesn’t work, it’s time to go your separate ways. Give respect when you encounter one another but it is no longer necessary to spend more than a minute or so in the company of the other.

There are two more characters who can add to the livelihood of a dispute and worsen conditions not only for the protagonists but also those who are associated with them. The Chartreuse Challengers of envy and greed. While envy is a function of immaturity, greed is essentially a toad, they are exacted upon a conflict in very unique ways.

Although these last two elements seem to have simple solutions, they are quite complex. Their weavings and creating of strife and discord are intricate in pulling in a bit of the truth braided with falsities in suggestions, outright statements, and fallacious logic held out to have integrity. Here, we get into more complicated issues that require more space and time than is reasonable for a blog post. But a few quick examples of envy operating to boil a situation are casting a shadow of doubt on the abilities of the Rival and their constituents in order to discourage association with the Rival. Making statements about the motives of the Rival that have a ring of authority and knowledge when in fact there’s been no investigation at all; the statements are actually opinion colored by green envy. Another example would be characterizing the Rival as a tyrant in some manner so that others avoid association with them and what they offer. Finally, the Rival can be characterized as doing things in a surrepticious manner for illegal gain.

These chargers of confusion do us very little service in the way of building meaningful enterprises that service the public good. In fact, conflict can completely destroy all the benefits that were being established by the most altruistic of endeavors or the most reasoned and well-planned enterprises. But resolving conflict by having clear communication, listening, paraphrasing, clarifying, asking for information in order to comprehend, will build not only one sound and healthy enterprise, but its competitors who have something slightly unique about their brand that may appeal to the market share that simply cannot be served by “the rival.”

What a novel concept. Communication in order to minimize conflict and have better competition!

, , , , , ,

Get the scoop on 5,000+ employers: With Vault’s Employee Surveys, get insider info on culture, compensation, hiring, more.

Follow

Get every new post delivered to your Inbox.